Shipping policy
Shipping & Delivery Policy
At GALAYA, we carefully prepare each order to ensure it is shipped as quickly as possible.
Our orders are handled by Chronopost Express and include tracking, allowing you to follow your package throughout its delivery journey.
Order Preparation
Orders are prepared and shipped within a maximum of 48 business hours after order and payment confirmation.
Business days are generally Monday through Friday, excluding public holidays.
Orders placed during weekends or public holidays begin processing on the next business day.
The preparation time is separate from the transportation time.
Therefore:
Estimated total delivery time = preparation time + shipping time.
Estimated Delivery Times
After the package has been handed over to Chronopost, estimated transportation times are as follows:
Metropolitan France
Shipping time: 2 to 4 business days
An additional preparation period of up to 2 business days may apply.
Estimated total delivery time: approximately 2 to 6 business days after the order is placed.
European Union
Shipping time: 3 to 7 business days
An additional preparation period of up to 2 business days may apply.
Estimated total delivery time: approximately 3 to 9 business days after the order is placed.
International Orders Outside the European Union
Shipping time: 7 to 15 business days
An additional preparation period of up to 2 business days may apply.
Estimated total delivery time: approximately 7 to 17 business days after the order is placed.
These delivery times are estimates and may vary depending on the destination, periods of high demand, public holidays, customs procedures, or any event beyond GALAYA’s or the carrier’s control.
Shipping Fees
Metropolitan France
Standard delivery is free for all orders shipped to Metropolitan France.
No minimum order value is required to benefit from free shipping, unless otherwise clearly indicated on the website before purchase.
European Union
For orders shipped to countries within the European Union, shipping fees are calculated according to the destination and clearly displayed before final order confirmation.
International
For orders shipped to countries outside the European Union, shipping fees are calculated according to the destination and displayed during checkout before payment.
The Customer therefore knows the shipping costs before definitively confirming the order.
Shipping Summary Table
| Destination | Preparation | Estimated Shipping Time | Delivery |
|---|---|---|---|
| Metropolitan France | Up to 2 business days | 2 to 4 business days | Free |
| European Union | Up to 2 business days | 3 to 7 business days | Calculated at checkout |
| International outside the EU | Up to 2 business days | 7 to 15 business days | Calculated at checkout |
Shipping times begin once the package has been effectively collected by Chronopost.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing, when available, your tracking number or tracking link.
This tracking information allows you to view the main stages of your package’s journey.
If you cannot find your shipping confirmation email, please check your spam folder or contact our customer service.
Delivery Address
The Customer is responsible for ensuring that the delivery information provided at checkout is accurate.
We recommend carefully checking:
- your first and last name;
- your street number and street name;
- your postal code;
- your city;
- your country;
- your phone number;
- any additional information required for delivery.
If you notice an error in your delivery address after placing your order, contact us as soon as possible at:
Please include your order number.
If the order has not yet been shipped, GALAYA will do its best to update the requested information.
Once the package has been handed over to the carrier, changing the delivery address may no longer be possible.
Delivery Attempt and Recipient Absence
Delivery procedures depend on the Chronopost service used and the destination.
In case of absence, the carrier may, depending on available options, offer:
- a new delivery attempt;
- collection at a pickup point;
- modification of delivery instructions;
- or any other solution communicated directly to the recipient by Chronopost.
The Customer is encouraged to consult the tracking information provided by the carrier.
Package Marked as Delivered but Not Received
If your order tracking indicates that your package has been delivered but you have not received it, we recommend first checking:
- with members of your household;
- with your building concierge or reception desk;
- with your neighbors where appropriate;
- the location possibly indicated by the carrier in the tracking information.
If the package remains missing, please contact our customer service promptly:
Please include your order number.
GALAYA will then carry out the necessary checks with the carrier.
Damaged Package
If your package arrives visibly damaged, we recommend keeping:
- the packaging;
- the shipping label;
- the product;
- and taking photographs of the package and its contents.
Then contact us at:
Please include your order number and, where possible, attach the relevant photographs.
Failure to complete these steps immediately does not deprive consumers of their legal rights.
Missing Product or Incorrect Order
If your order contains:
- a missing product;
- an incorrect product;
- an incorrect size compared to the one ordered;
- or any other preparation error,
please contact our customer service at:
Please provide your order number and details of the issue encountered.
GALAYA will carry out the necessary checks and inform you of the appropriate solution.
International Shipping and Customs Procedures
For orders shipped to destinations outside the European Union, packages may be subject to customs procedures in the destination country.
Customs duties, import taxes or other local charges may be required by the relevant authorities.
Where these charges are not expressly included in the price paid at checkout, they may remain the responsibility of the recipient.
GALAYA does not determine the amount of such taxes when they are imposed by the authorities of the destination country.
Customs procedures may also result in additional delays beyond the initially estimated shipping time.
Delivery Delays
Despite our best efforts and those of the carrier, certain events may exceptionally cause delays, including:
- periods of high demand;
- weather conditions;
- public holidays;
- customs inspections;
- transport incidents;
- logistical disruptions;
- incorrect or incomplete addresses;
- exceptional circumstances beyond GALAYA’s control.
If your order significantly exceeds the announced delivery timeframe, please contact us at:
We will investigate the status of your shipment with the carrier.
These provisions do not limit the rights granted to consumers under applicable delivery laws.
Shipping Origin
GALAYA orders are currently prepared and shipped from our logistics center located in Europe.
The shipping location of an order does not necessarily correspond to the place where products are manufactured. Where applicable and available, information relating to product composition, country of manufacture or product origin is indicated on the product page or label.
Returns
Return procedures are detailed separately on our Returns & Refunds page.
GALAYA allows customers to request the return of an eligible item within 30 days after receipt, in accordance with the conditions described in our return policy and without prejudice to the legal right of withdrawal applicable to consumers.
Customer Service
For any questions regarding your delivery:
GALAYA — Customer Service
NOUVELLE ARTS SAS
44 rue de Sablonville
92200 Neuilly-sur-Seine
France
Email: contact@galayaofficiel.com
Phone: +33 6 67 08 40 09